Refund and Returns Policy
Overview
Exchange Policy
At Kiyana Collections, we ensure high-quality 925 silver jewellery.
We currently do not offer returns or refunds. However, we provide an exchange option under specific conditions.
Exchange Eligibility
You may request an exchange if:
- The item is unused, unworn, and in original condition
- It is returned with original packaging, tags, and accessories
- Exchange request is made within 1 day of delivery
- Proof of purchase (Order ID) is provided
Non-Exchangeable Items
The following items are not eligible for exchange:
- Earrings (for hygiene reasons, once opened)
- Customized or made-to-order jewellery
- Items purchased during sale or clearance
- Products damaged due to misuse or improper handling
Damaged or Incorrect Products
If you receive a damaged or incorrect item:
- Contact us within 24 hours of delivery
- Share clear photos or videos
After verification, we will arrange a replacement or exchange.
Exchange Process
- Once the returned item is received and inspected, we will approve the exchange
- The replacement product will be shipped within a few working days
- Exchange is allowed only once per order
Shipping Charges
- Customers are responsible for return shipping charges
- We will cover the shipping cost of the replacement item (if applicable)
Order Cancellation
- Orders can be cancelled before dispatch only
- Once shipped, cancellation is not possible
How to Request an Exchange
To initiate an exchange, contact us with:
- Order ID
- Product details
- Reason for exchange
- Images (if required)
Need Help?
For any queries regarding exchanges, feel free to contact us:
📧 info@kiyanacollections.com
📞 +91 63014 35584
⚠️ Important Note
We do not offer refunds. Only exchanges are applicable as per our policy.
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